Very solid location and the staff was incredibly kind and helpful. We went in December and they have cool Xmas decorations, hot chocolate bar, and jazz in the lobby. However, they have a giant bar, but no bartender. They have no snack bar or way to even purchase water on site. They have no alcohol options on site. TLDR: Room, location, and staff were great, but seriously bizarre lack of amenities for the price point (even for NYC).
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Rhineg
dicembre 2022
We had booked two rooms because it was four persons. We were very happy that the rooms were close together and it was available when we reached the hotel around 8 am. The beds were very comfortable and the toilet and bathrooms was excellent.
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Gopaul
agosto 2023
We have visited New York for years and have never had a hotel with such a marvelous location…just 1 block to the Times Square/Theatre area…1 1/2 blocks to the Diamond/Gold District…and walking distance to so many NYC attractions. Within 1/2 block of The Muse there are Mexican, Cuban, Asian and, our favorite, “Prime Catch” that has great Steaks and Italian food, plus Bar Specials all day. Will return here again and again! Forgot to say that the staff was unbelievably helpful.
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James
maggio 2023
The location is great. The room was clean and larger than most hotel rooms in NY with same price. The bad was very comfortable.
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Katrin
dicembre 2022
the bathroom there are handles and wooden seat over the bathtub from safety it’s really safe. the room is spacious enough space to put 2 big and 3 small luggage
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Sapto
gennaio 2023
Corridors smelt nice and rooms were clean Good Aveda shower and care products.
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Mansi
gennaio 2023
Good size room and bathroom in comparison to other places I have stayed for a similar price. Excellent location. nice to have coffee/tea available on main floor and to be able to get a water boiler for hot tea in my room.
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Sylvia
giugno 2023
The location was excellent (less than 100 meters from Times Square), the rooms were spacious, modern, and very clean, and the amenities were superb. For the price, it was a much, much better experience than the nearby Marriott Marquis, which we also stayed in on the trip. The staff was very gracious and kind. As with all Kimpton hotels, they offered free red and white wine to all guests from 5-6 pm Thursday through Sunday evenings.
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Malhar
marzo 2022
The rooms were very nice. We were able to upgrade to a King Suite and it was wonderful to have that extra space. For NYC, we felt the room was large. In the suite we had a refrigerator which was nice. The lobby area was very nice. Even though they are undergoing renovations, it did not take away from the beauty of the space. Location is phenomenal and the staff was wonderful. We appreciate the rooms being serviced each day. It was the perfect location right by Times Square but yet felt quiet and safe. Breakfast is not available on site but there are literally restaurants everywhere. We picked up bagels from a shop almost next door to the Muse.
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Timothy
agosto 2023
Great location close to Times Square and other sights. The air conditioning was loud but did provide white noise so hardly heard outside noise. The staff were friendly. They have groovy toilets downstairs, near the lobby (different themes for a variety of sins) so check them out. Decent sized shower.
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Kym
giugno 2023